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Shipping policy
Shipping Policy
Every order is protected
Every order ships with tracking and requires a signature on delivery. You'll get a tracking link by email as soon as your order leaves our hands. We're responsible for your order until it's delivered: if it's lost or damaged in transit, we'll replace it or refund you.
Shipping costs (United States)
- Free shipping on every US order. No minimum.
- Express shipping is available at checkout for $35.
When your order ships
- In-stock items usually ship within 3 business days.
- Custom and made-to-order pieces ship when they are complete and paid in full. Typical production time is 6 to 8 weeks from CAD approval, and your quote includes a start-by date.
- Items that need sizing or engraving may take a few extra business days.
Where we ship
We currently ship within the United States only. Outside the US? Contact us and we'll help you find a way.
Pickup instead
Prefer to pick up? Contact us and we'll have your piece ready at our Portsmouth, NH or Newburyport, MA store. Pickups are inspected and signed for in store.
Problems with a delivery
If your package arrives damaged or something is missing, contact us within 48 hours of delivery so we can make it right. Please keep all packaging until we resolve it.
Questions
Sales@kayajewelers.net · Portsmouth 603.433.4211 · Newburyport 978.465.1330