Refund policy

Refund Policy

This policy applies to purchases made on kayajewelers.com. If an online purchase isn’t right for you, we accept returns within 14 days of delivery under the terms below.

How to start a return
Contact us at 603-433-4211 or Sales@kayajewelers.net within 14 days of delivery to request a return. We’ll confirm whether your item is eligible and send return instructions. Returns sent without contacting us first may be declined.

Shipping your return

• Return shipping is the customer’s responsibility.
• Because of the value of fine jewelry, returns must be shipped fully insured with tracking. We are not responsible for items lost or damaged in return transit.
• You’re also welcome to return your online purchase in person at our Newburyport, MA or Portsmouth, NH store.

Refunds
Once your return is received and inspected, approved refunds are issued to the original form of payment. Original shipping charges are non-refundable. Refunds may take several business days to appear, depending on your bank.

Condition of returned items
Items must be unworn, undamaged, and in original condition, with all packaging, certificates, appraisals, and documentation included. Every return is inspected by our jewelers. Items showing wear, damage, alteration, or missing stones or documentation may be declined and returned to you.

Final sale items
The following cannot be returned or refunded:

• Custom-designed or made-to-order jewelry
• Items engraved, resized, or altered at your request
• Special orders
• Gift cards
• Items marked as final sale

Questions
Contact us at 603-433-4211 or Sales@kayajewelers.net.