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Enjoy complimentary shipping & returns on all online domestic orders.

Frequently Asked Questions

I saw a ring I love, but it's not my size?

Send us a message in the contact us section above about the piece you like and your size. If its possible to size the ring to your liking we will contact you back with further instructions how to proceed and sizing will be free of charge (sizing will delay order arrival time).

Do you partake in custom work?

Custom work is our specialty! Fill out the "Contact Us" box above and we will get back to you shortly or give us a call! :)

Where are the store locations located?

New Hampshire Location:

4 Market Square, Portsmouth, NH 03801

Massachusetts Location:

41 State St, Newburyport, MA 01950

What's a good number to reach you?

If you need to contact our New Hampshire store contact +1(603)433-4211.

To Reach our Massachusetts store contact +1(978)465-1330.

What is Kaya's Online **Refund Policy**?

If you wish to return your item via the mail within 14 days of delivery for full refund minus any shipping charges, you must contact us by email at . You will be emailed a USPS or UPS prepaid shipping label for your convenience. Upon receipt and inspection of the returned merchandise, your refund will be credited back to you on the method of payment used in the original purchase whenever possible. You may also wish to return or exchange your merchandise to either of our physical store locations.

Certain items, however, may not be refunded:

-Damaged from wear/use or if piece was "tampered" with.

-Personalized items (ie. sized rings, engraved or monogrammed items)

-Special Orders (items that must be ordered in a special size or items that we do not normally stock).

-Custom Orders (any custom work agreed upon inquiried through us in email, store, or website)

-Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.

My Package arrived damage?

You can refuse the item if you see any damage or quality issues. Make sure to email us at

Does my piece come with an appraisal?

For any orders over $1,000 you may contact devin@kayajewelers for a free appraisal within 60 days of purchase.

How long will it take for my order to ship?

Please give us up to 5 business days to allow for your order to ship. If your order needs to be resized you may have to wait up to 2 weeks.

There Is a Problem With My Order.

Your satisfaction is our top priority, and we want your shopping experience to be perfect. If you see an issue with your order, email us at immediately and we will do our best to remedy the situation.

Do You Carry Additions Styles In Your Stores?

Yes we carry much more inventory in our stores and would love to have you come in! :)