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Enjoy complimentary shipping & returns on all online domestic orders.


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Frequently Asked Questions

Send us a message in the contact us section above about the piece you like and your size. If its possible to size the ring to your liking we will contact you back with further instructions how to proceed and sizing will be free of charge (sizing will delay order arrival time).

Custom work is our specialty! Fill out the "Contact Us" box above and we will get back to you shortly or give us a call! :)

New Hampshire Location:

4 Market Square, Portsmouth, NH 03801

Massachusetts Location:

41 State St, Newburyport, MA 01950

If you need to contact our New Hampshire store contact +1(603)433-4211. To Reach our Massachusetts store contact +1(978)465-1330.

If you wish to return your item via the mail within 14 days of delivery for full refund minus any shipping charges, you must contact us by email at . You will be emailed a USPS or UPS prepaid shipping label for your convenience. Upon receipt and inspection of the returned merchandise, your refund will be credited back to you on the method of payment used in the original purchase whenever possible. You may also wish to return or exchange your merchandise to either of our physical store locations.

Certain items, however, may not be refunded:

-Damaged from wear/use or if piece was "tampered" with.

-Personalized items (ie. sized rings, engraved or monogrammed items)

-Special Orders (items that must be ordered in a special size or items that we do not normally stock).

-Custom Orders (any custom work agreed upon inquiried through us in email, store, or website)

-Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.

Please see our complete Return Policy for additional information regarding your return on the bottom of the webpage.

For any orders over $1,000 you may contact devin@kayajewelers for a free appraisal within 60 days of purchase.

Please give us up to 5 business days to allow for your order to ship. If your order needs to be resized you may have to wait up to 2 weeks.

Your satisfaction is our top priority, and we want your shopping experience to be perfect. If you see an issue with your order, email us at immediately and we will do our best to remedy the situation.

Yes we carry much more inventory in our stores and would love to have you come in! :)