For jewelry purchased from Kaya Jewelers. The promise follows the piece: if it was bought at Kaya, whoever wears it is covered, including gifts.
Cleaning and inspection, for life
Bring your piece in anytime. We'll clean it while you wait and check every stone and setting at no charge, for as long as you own it.
Free insurance appraisal
Every engagement ring and wedding band purchased at Kaya comes with a complimentary insurance appraisal if requested within a year.
Complimentary sizing on gold and platinum rings
Gold and platinum rings can be sized up or down by up to one full size at no charge within 90 days of purchase. Sizing typically takes up to two weeks. Some rings need extra care or can't be sized safely, including:
- Wide or heavy bands, which may need additional gold
- Bands with engraved, patterned, textured or two-tone designs, where sizing would break or distort the pattern
- Eternity bands and rings with stones set all the way around
- Certain stone settings that could loosen during sizing
Whether a ring can be sized depends on its design, so please ask before you buy. In store, we'll fit your ring and confirm your size at the time of purchase. Online, please order your exact size; not sure? Visit either store for a free sizing, or contact us and we'll help.
If your ring falls into one of these, or needs more than one full size, our goldsmiths will explain your options and quote the work before anything is done.
Prong care, first year
On gold and platinum pieces, if prongs show normal wear within the first 12 months, we'll re-tip them at no charge.
Manufacturing defects
If a stone is lost or a piece fails because of a manufacturing defect, we'll make it right. Our goldsmiths determine whether an issue is a manufacturing defect. Stones lost or pieces damaged through impact, accidents or everyday wear are not covered.
White gold re-plating
White gold is finished with rhodium plating, which wears over time. Re-plating is available at a reduced price for pieces purchased at Kaya.
Purchased online?
The Kaya Care Promise applies to online orders too. All services are performed by our goldsmiths at our Portsmouth, NH and Newburyport, MA stores. Bring your piece to either location, or mail it to us insured. For mailed pieces, the customer covers shipping to us; for complimentary sizing within 90 days of purchase, we cover insured return shipping. Appraisals for online engagement ring and wedding band orders can be picked up in store or mailed to you.
Proof of purchase
Please keep your receipt. A receipt or other proof of purchase from Kaya is required for complimentary sizing, prong care, defect repairs and appraisals.
Not covered
Estate and vintage pieces; loss or theft; accidental damage; stones lost through damage or wear; and work done by another jeweler. We recommend insuring your fine jewelry.
We recommend a quick check every six months. It's free, and it's the best way to keep your stones secure.
Purchases are covered by the terms of the Kaya Care Promise in place at the time of purchase.
Questions? Visit us at 4 Market Square, Portsmouth, NH (603.433.4211) or 41 State Street, Newburyport, MA (978.465.1330).
