Walk-ins are always welcome, but an appointment means we will have time set aside just for you, with the right pieces ready when you arrive. It is the best way to shop for an engagement ring, start a custom design or bring in a family heirloom.
In your message, please tell us: Which store you prefer (Portsmouth or Newburyport) A few days and times that work for you What you are looking for (engagement ring, wedding bands, custom design, heirloom redesign, repair, or just browsing)
Send us a message in the contact us section above about the piece you like and your size. If its possible to size the ring to your liking we will contact you back with further instructions how to proceed and sizing will be free of charge (sizing will delay order arrival time).
-Do you partake in custom work?
Custom work is our specialty! Fill out the "Contact Us" box above and we will get back to you shortly or give us a call! :)
-WHERE are the store locations located?
New Hampshire Location:
4 Market Square, Portsmouth, NH 03801
Massachusetts Location:
41 State St, Newburyport, MA 01950
-What's a good number to reach you?
If you need to contact our New Hampshire store contact +1(603)433-4211. To Reach our Massachusetts store contact +1(978)465-1330.
-What is Kaya's online return policy?
We accept returns on eligible online purchases within 14 days of delivery. Contact us at 603-433-4211 or Sales@kayajewelers.net before sending anything back. Return shipping is the customer's responsibility and must be fully insured with tracking, or you can return your piece in person at either store. Original shipping charges are non-refundable.
Custom-designed and made-to-order jewelry, items engraved, resized or altered at your request, special orders, gift cards, and final sale items cannot be returned. Items must be unworn and in original condition with all packaging and documentation. Read the full return policy.
-Does my piece come with an appraisal?
For any orders over $1,000 you may contact devin@kayajewelers for a free appraisal within 60 days of purchase.
-How long will it take for my order to ship?
Please give us up to 5 business days to allow for your order to ship. If your order needs to be resized you may have to wait up to 2 weeks.
-THERE IS A PROBLEM WITH MY ORDER.
Your satisfaction is our top priority, and we want your shopping experience to be perfect. If you see an issue with your order, email us at Devin@kayajewelers.net immediately and we will do our best to remedy the situation.
-DO YOU CARRY ADDITIONAL STYLES IN YOUR STORES?
Yes we carry much more inventory in our stores and would love to have you come in! :)
